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Privacy Policy for Vortex Epoxy Concrete Coatings

Last Updated: July 5, 2023

Thank you for choosing Vortex Epoxy Concrete Coatings (“Vortex,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, contact us, or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information you voluntarily provide, including your name, phone number, email address, property address, project details, photos, and other information submitted through our website, forms, quote requests, text messages, phone calls, or other communications.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain non-personal information, such as your browser type, device type, IP address, pages visited, referring website, and general website-usage activity.

2. How We Use Your Information

We may use the information we collect to:

Respond to quote requests, questions, and service inquiries.

Schedule appointments and provide requested services.

Prepare estimates, invoices, and project-related communications.

Communicate with you by phone, email, or text message regarding your inquiry, appointment, project, or account.

Send marketing or promotional communications when you have separately provided consent.

Improve our website, services, customer experience, and advertising efforts.

Protect our business, customers, and website from fraud, misuse, or security issues.

Comply with applicable legal obligations.

3. Text Messages and Marketing Communications

If you choose to opt in to receive text messages from Vortex Epoxy Concrete Coatings, you may receive informational messages related to your inquiry, appointment, estimate, project, or account.

Marketing or promotional text messages are sent only when you separately opt in to receive them. Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at +1 (949) 381-9980.

4. Information Sharing

Vortex Epoxy Concrete Coatings does not sell, rent, or trade your personal information.

We may share information with trusted service providers that help us operate our business or provide requested services, such as website hosting, scheduling, customer relationship management, payment processing, communications, and analytics providers. These providers may access information only as needed to perform services for us.

Mobile phone numbers, SMS opt-in data, and SMS consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, property, customers, or the public.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance your experience. You may manage cookie preferences through your browser settings; however, disabling cookies may affect certain website features.

7. Third-Party Links

Our website may include links to third-party websites. Vortex Epoxy Concrete Coatings is not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing personal information.

8. Your Choices

You may opt out of promotional emails by using the unsubscribe link in the email. You may opt out of text messages by replying STOP. You may also contact us to request updates or corrections to personal information we maintain about you.

9. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Vortex Epoxy Concrete Coatings
Phone: +1 (949) 381-9980